The Friendliest Source for Oshibori Towels and Warmers. FLAT-RATE Shipping to the US and CANADA.

FLAT-RATE Shipping TO THE US AND CANADA. +1 (206) 557-2975 | info@ohanatowels.com

Our goal is to elevate the customer care experience in the western business environment. In offering high-quality refreshing towels and warmers to businesses across multiple service industries,
Ohana Towels wants to help companies replace traditional standard interactions with more meaningful and unforgettable moments of truth on the journey they share with their guests.

Phone: (206) 557 – 2975

Email: info@ohanatowels.com

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Moments of Truth in Hospitality

Some different articles that address Moments of Truth in different businesses and different sectors.

Moments of Truth are defined as the various touch points that occur between a guest and a business. In those Moments, a guest’s emotional bonding to business is either positively or negatively impacted. Ideally there are more Moments that deliver a positive than negative result. Subsequently, the guest develops a greater emotional connection to the brand.

Alas, many businesses and teams fail to understand what it is that their guests are looking for and expecting. The result is that their delivery in those Moments is left wanting. Moments of Truth have shown to be correlated to financial metrics for a business, and it failing in those Moments, there can be a noticeable long-term loss to the business.

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