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Guests vs Customers

A selection of articles looking the impact of considering your visitors as Customers or seeing them as Guests.

WE CARE - Businesses must Connect with Guests

Two Words on which to Build Your Business: WE CARE

Visitors to your business may rave about your products. They may love your prices. They might just come because of your convenience and store hours. However these are all things that you give them – things that usually be offered equally by a competitor. What is harder to replicate is HOW you treat those visitors. Do you show your guests “WE CARE”?

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Scented Towels - Refreshing oshibori

Five Problems With Focusing on Customer Service

When someone comes through your doors, they expect to receive a solution to their problem or want, and, assuming that said solution received is equal to what they expected to get, they go away satisfied. But will they come back? That is determined not by the service you do for them, but more from HOW you provide that service….. Your HOSPITALITY.

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